We use SagePay which are an industry leader in secure internet transactions. When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We conform to the Consumer Protection (Distance Selling) Regulations 2000. If you are not satisfied with your purchase please talk to us! We will do everything we can to rectify the problem. However, mistakes sometimes happen, often beyond our control. You can rest assured that we at Luvyababes are continually striving for 100% customer satisfaction. We shall have no liability for defects arising from fair wear and tear, negligence, misuse, alteration to or wilful damage of the items. We advise that you use Royal Mail's signed for delivery service or Special Delivery service if the item is valuable. Luvyababes, Unit X, Marsden Way, Manchester Arndale, Manchester M4 3AB. You will be asked the reason for the return and also whether the item has been used. Should an item be faulty you should contact the store by telephone on 01 or by email to and obtain an RGA (Return Goods Authority). This does not affect your statutory rights. If a voucher was used, you shall receive a reimbursement in the form of a voucher. If a credit card payment was made the refund will be processed to the same credit card. The method of refunding payment will be the same as used when purchasing the item originally. We advise that you use Royal Mail’s Signed For delivery service or Special Delivery service if the item is valuable. Okyloki LTD t/a Luvyababes,304 Victoria Centre, Nottingham NG1 3QN Returns must be sent to the following address: The cost of returning the damaged goods will be reimbursed, subject to receiving a copy of the receipt for the postage cost. After the 30 days period we will offer to replace the goods. If you find items damaged or faulty, we allow 30 days to return the products for a refund. We can only offer returns of hosiery, wigs and cosmetics if the packaging is unopened, due to hygiene reasons. The cost of Special Delivery postage will not be refunded. If the item is in any way damaged or items are missing we may refuse a refund. Items must be returned in unused condition and in the original packaging. The customer is responsible for the return cost. Once an order has been dispatched you may return the goods within 14 working days of receiving them for either a refund or an exchange. If the order has already been processed but not dispatched we will refund the value of your purchase less the charge for post and packing. If the order has not been processed for dispatch we will refund the value of your purchase and the cost of post and packaging. If for any reason you wish to cancel your order you should contact the store by telephone 01. The following terms and conditions do not affect your statutory rights. Please call or email us and we will gladly quote you a delivery price for your item(s).
This service has been suspended due to high seasonal demand.ĭelivery to non UK destinations depends on: In these cases we will reach out and inform you Click & Collect Northern Ireland and offshore addresses please allow 1 extra day for delivery.Īlthough we will try process orders over the weekend, we typically dispatch during the working week.ĭue to the size of some items, we may have to use a courier service. Order Must be complete by 1:00pm to qualify. Orders placed after 13:00 Thursday and before 13:00 Friday are guranated delivery on Saturday. Northern Ireland and offshore addresses please allow 1 extra day for delivery when using this option. *UK Next Day applies to UK mainland only. Order must be completed by 1.00pm to qualify. Tracked next working day (Monday - Friday) guaranteed before 5.00pm. Our standard orders are sent via Royal Mail 24. Includes: Northern Ireland Channel Isles Isle of Man*. Luvyababes posts from the UK at the following rates: United Kingdomĭue to unprecendented demand there may be some delays to dispatching No matter what size or value your order is, we will make only one delivery charge.
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